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Return/Shipping Policy

If you are not completely satisfied with your purchase it can be returned or exchanged within 14 days of the date of receipt of your item.. Please contact us via email to wholesale@emailahi.com or call us at 850-671-4868 so we can resolve the problem.

All returns must be made within 14 days of delivery.--NO EXCEPTIONS. An RMA must be requested, then granted from ahidistribution.com , and emailed to the buyer, to initiate a return, exchange, or if you have received a damaged or defective product. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package, as well as a printed copy of the completed RMA form inside of the package. We strongly recommend you use a delivery service that can be tracked and insured. **Unauthorized returns will be refused! **

Cancellations or returns of any kind on already shipped items will incur a 15% restocking fee to the buyer. The buyer is responsible for: return shipping costs, as well as sufficiently packing, insuring, and returning the item in "new" condition. Used products WILL NOT be accepted. ** (Unless otherwise agreed upon) ** we will either, replace the item with an identical item, or issue you a refund for the value of the item, minus the 15% restocking fee. *

If necessary, WE shall file a damage claim. The product will be returned to us, and a replacement will be shipped at OUR EXPENSE. If no replacement is available, we will issue a full refund.

Returns on the following items WILL NOT be accepted:

·         ** ANY ITEM THAT HAS BEEN USED**

·         Modular Wheelchair Ramps

·         Photography items ( due to many abusing this privelege, use and return)

·         Hitch adapter and extensions that have been installed.

·         Generators

·         Pet Products

·         Golf Tents

·         Clearance Items- (Clearance items are clearly advertised as “clearance items" or "as is", so you know before you buy.

ALL returned items are subject to inspection for damage before a refund is issued. Product must be in new usable condition or a restocking fee may apply.